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Showing posts with label First. Show all posts
Showing posts with label First. Show all posts

Sunday, July 29, 2012

Ariix-$23 million sales in the first year


According to sources close to the Ariix management the company has millions in the period July 2011 - July 2012 about $23 and is up to $2 million per week do sales until autumn 2012.
Ariix is a startup and 2011 by Fred Cooper - CEO, Jeffrey Yates, Mark Wilson and Riley timmer was founded. MLM guru Tim Sales came in July 2011.
Much of the research for ARIIX is in the House by the company products own scientists, however, ARIIX also rely on top-class research universities around the world support the findings and information about the latest breakthroughs in nutritional science.
Ariix is open in 9 countries, including mainland China



Saturday, July 21, 2012

Microsoft in first loss to date

IP is over the quota
IP is over the quota
19 July 2012 Last updated at 21:39 GMT Microsoft logo Microsoft's advertising business struggled to compete with rival Google Computing giant Microsoft has made the first quarterly loss in its history after it wrote off some of the value of its online advertising business.

The loss came after it wrote down the value of Aquantive by $6.2bn (£3.94bn; 5bn euros), which failed to bring the profits expected by Microsoft.

That led to a $492m loss in the three months to the end of June, compared with a profit of $5.9bn a year ago.

The company has not made a loss since it joined the stock market in 1986.

It took over Aquantive in 2007 but it struggled to compete with rival Google.

Microsoft paid $6.3bn for Aquantive.

Microsoft is doing well in other areas, despite the decline in popularity of its Windows operating system, which dominated the personal computer market for years.

Revenue for the three months to June rose by 4% to $18.06bn.

Mosaic

Excluding the adjustment for the asset write-down, and the holding back of some income related to the launch of its Windows 8 system, Microsoft profits beat those expected by investors.

Shares were up 1.6% after the results were announced.

Microsoft says the update of the Windows systems is the most important redesign in more than 10 years.

Windows 8, which will launch in October, will feature a new look that will present applications in a mosaic of tiles.

Importantly, it will also enable the operating system to work on tablet computers, which along with smartphones are the fastest-growing sector of the computing market.

Microsoft is also planning to release its own tablet, the Surface.

Earlier this week, Microsoft previewed its next version of the Office software suite, which is expected to be released next year.


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Friday, July 20, 2012

VIDEO: Microsoft expected to report first loss

IP is over the quota
IP is over the quota

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Saturday, July 14, 2012

FDA approves first ever home HIV test

OraSure Technologies Inc.

The Federal Food and Drug Administration has approved the OraQuick In-Home HIV Test, the first at-home, quick test for HIV antibodies.

Federal health officials have approved the first at-home test for antibodies against HIV, a step that aims to identify and treat the estimated 20 percent of infected people in the United States, who do not know they have the virus that causes AIDS.

Food and Drug Administration officials on Tuesday approved the OraQuick In-Home HIV Test, the first over-the-counter, self-administered test that quickly detects possible HIV infection. Despite worries about learning serious diagnosis at home an FDA panel unanimously agreed that the benefits outweigh risks. home test

"It is very exciting," said Carl Schmid, Deputy Executive Director of the AIDS Institute, a non-profit that focuses on issues surrounding the disease. "It could be a potential game-changer for HIV."

Manufactured by OraSure Technologies Inc. of Bethlehem, PA., user test swabs of oral fluids from the upper and lower gums, which are then tested for the presence of antibodies to human immunodeficiency virus type 1 and type 2, HIV-1, HIV-2.

Test results are available within 20 to 40 minutes.

A positive result does not mean that the person who is definitely infected with HIV, but rather to further should the test be performed by medical professionals to confirm the result. A negative result does not mean that a person is absolutely clear of the virus, especially if exposure may have occurred in the previous three months.

OraSure expects the at-home HIV test should be available in October starting at more than 30,000 retail stores across the United States and online, according to a company press release. A spokeswoman said would set fixed prices for the test closer to distribution.

The test has the potential to identify large numbers of previously undiagnosed HIV infections. An estimated 1.2 million people in the United States are living with HIV infection. About one of every five do not know they are infected. About 50,000 new HIV infections are diagnosed each year.

The test is about 92 percent accurate correctly identify positive results, a measure known as sensitivity, clinical trials showed. This means that one false negative results could be expected from all 12 tests.

It was also around 99,98 per cent accurate correctly identify negative results, a measure known as specificity. This means a false positive would be expected of every 5,000 test results in uninfected individuals.

OraQuick plans to offer consumers access to toll-free 24-hour support center to help consumers to understand the results of the tests.

Doug Michels, OraSure CEO, discusses the benefits of the first FDA-approved home HIV test. It will begin to sell to retailers in October for less than $ 60 per kit.

Related stories:

The FDA has approved the first over-the-counter HIV test kit. NBC's Brian Mooar reports.


View the original article here

Friday, July 6, 2012

FDA approves first ever home HIV test

OraSure Technologies Inc.

The Federal Food and Drug Administration has approved the OraQuick In-Home HIV Test, the first at-home, quick test for HIV antibodies.http://bit.ly/PpXe4G
Federal health officials have approved the first at-home test for antibodies against HIV, a step that aims to identify and treat the estimated 20 percent of infected people in the United States, who do not know they have the virus that causes AIDS.
Food and Drug Administration officials on Tuesday approved the OraQuick In-Home HIV Test, the first over-the-counter, self-administered test that quickly detects possible HIV infection. Despite worries about learning serious diagnosis at home an FDA panel unanimously agreed that the benefits outweigh risks. home test "It is very exciting," said Carl Schmid, Deputy Executive Director of the AIDS Institute, a non-profit that focuses on issues surrounding the disease. "It could be a potential game-changer for HIV."
Manufactured by OraSure Technologies Inc. of Bethlehem, PA., user test swabs of oral fluids from the upper and lower gums, which are then tested for the presence of antibodies to human immunodeficiency virus type 1 and type 2, HIV-1, HIV-2. Test results are available within 20 to 40 minutes.
A positive result does not mean that the person who is definitely infected with HIV, but rather to further should the test be performed by medical professionals to confirm the result. A negative result does not mean that a person is absolutely clear of the virus, especially if exposure may have occurred in the previous three months. OraSure expects the at-home HIV test should be available in October starting at more than 30,000 retail stores across the United States and online, according to a company press release. A spokeswoman said

would set fixed prices for the test closer to distribution.
The test has the potential to identify large numbers of previously undiagnosed HIV infections. An estimated 1.2 million people in the United States are living with HIV infection. About one of every five do not know they are infected. About 50,000 new HIV infections are diagnosed each year. The test is about 92 percent accurate correctly identify positive results, a measure known as sensitivity, clinical trials showed. This means that one false negative results could be expected from all 12 tests.
It was also around 99,98 per cent accurate correctly identify negative results, a measure known as specificity. This means a false positive would be expected of every 5,000 test results in uninfected individuals. OraQuick plans to offer consumers access to toll-free 24-hour support center to help consumers to understand the results of the tests.
Doug Michels, OraSure CEO, discusses the benefits of the first FDA-approved home HIV test. It will begin to sell to retailers in October for less than $ 60 per kit.

Tuesday, May 29, 2012

Google tests first wireless EV charger

AppId is over the quota
AppId is over the quota
Google is testing a new electric car charging pad produced by a company called Plugless Power.

Google has become the first company to test a new wireless electric vehicle charger that may be the next step in green energy technology, according to Wired magazine. 

Plugless Power

The charger was developed by the Virginia-based company Plugless Power and was installed in Google's Mountain View headquarters in California, reported the magazine. The device replaces an electrical outlet with a charging pad that a vehicle can park over top of to recharge - however, as of now only specialty-built cars have the technology to use the wireless device.

The magazine said the pad system is based on a principle known as inductive charging, where an electrical transformer is split between the vehicle and the charger. When the two objects come together the current flows and charges the car's battery. The same system is used to charge devices such as phones and electric toothbrushes, reported the source.
While Plugless Power developed the first wireless prototype in 2009, the station installed at Google is the first time the technology has been released to the public. The company has not said how much the charger may cost, according to Wired, although it did say it will be installing more wireless chargers later this year.

One company, Halo IPT, already plans on expanding on Plugless Power's creation. The source reports that the New Zealand startup is working on a system that will allow a vehicle to charge itself while in motion.

Growth of charging stations

As more consumers purchase hybrid and electrical cars, both home and public charging stations are becoming more widespread. California's Bay Area recently received $3.9 million toward the installation of 27,750 home chargers, in addition to 30 fast-charging stations throughout the city. Los Angeles officials announced the city will soon introduce charging stations, while the city of Phoenix is set to install about 1,000 chargers across the Valley and Tucson by the end of the year.

Energy efficient  vehicles are becoming more common on U.S. roads are more automakers unveil electric and hybrid models. In addition to the Nissan Leaf, General Motors has introduced its own electric model - the Chevrolet Volt. To keep up with the demand, Nissan has taken out a $1.6 billion loan from the U.S. Department of Energy to modify a factory  


dotted rule

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Friday, May 25, 2012

Mutual Funds Report: First Quarter

AppId is over the quota AppId is over the quota A second consecutive quarter of eye-popping gains for stocks hasn’t convinced much of the investor world that happy days are here again.

The rising market in the first quarter was built on technology and consumer stocks, not the safe, income-producing shares that led it higher at the start of 2011.


 

Tuesday, May 22, 2012

How I Made My First Internet Dollar – A Passive Income Niche Site Case Study

AppId is over the quota
AppId is over the quota

A few weeks ago I received my first ever payment from Google Adsense in my bank account. While it was only $170, it represents a small but significant step to making money in a way that is completely independent of my time.

Making money passively has been something that I’ve been wanting to do for several years, but have never really made a start. For the last nine months or so, I’ve been quietly working on a website that initially started as a small experiment in Search Engine Optimization (SEO), but has grown into my first source of passive income.

My name is Nick McIntosh and this article is the case study that I wish I had read nine months ago. Let me help you benefit from my hindsight in how to set up a passive income niche website.

A few years ago, I read a book called the 4 Hour Work Week, which outlines a plan for untold internet riches. You build a website, sell a product that people want, get other people to do the work, make money and then go sit on a beach. The book has more to it than this, and I strongly recommend you read it, but that’s the headline.

I work in digital marketing.  Which means I know a lot about how to build a website, how to market that website so that people visit it, how to assess the competition (the other websites that have similar information / products / services) and how to determine how much demand there is in the market.

In my job I work with companies and help them to understand how these things can help their business, and bring them more customers or sell more products and ultimately, make more money.

While there have been many times where I’ve done one or more of these things for a client, and done them successfully, I’ve never taken an idea from zero to profitable by myself. I always get called in to fix other people’s problems or help take a business project “to the next level”.

When my friends and peers discover how much knowledge I have in this area, they often looked at me with surprise and ask some variation of…

Nick, you know this stuff better than most other people, why aren’t you applying it yourself and working on your own projects (so you can go sit on a beach)?

There are many reasons for this, but a big one was simply that I was afraid. Afraid that if I tried, and failed, I’d be a fraud. The risk was that if I couldn’t build something by myself, what credibility did I have to encourage others to use these methods in their business? It took me a long time to find a ‘mental loophole’ or a way to trick myself into giving it a go anyway.

Back in February 2011, Google rolled out a significant change to its search algorithm – the Panda update. Google frequently makes changes to the way it arranges the world’s websites but this update had a big impact on the digital marketing community.

At the time, an extremely popular way to improve the search rank of a website was to use a tactic called article marketing. Panda appeared to devalue this kind of marketing.

Many people reacted to these changes by running around screaming “SEO has changed forever” and complaining. I attend a lot of industry networking events in digital marketing and it seemed to be a theme that came up time and time again over a period of a couple of months.

We don’t know what to do! SEO doesn’t work anymore!

Unfortunately no one seemed to have any hard data to say that article marketing would no longer work.  While it certainly looked like the tactic might be less effective than it was, I couldn’t see any reason why it wouldn’t still work in the long run. The assertions that ‘the game had changed’ annoyed me, especially as they seemed untested.

I decided to test it.

I really enjoy doing experiments. I’ve tested exercise programs, sleeping patterns, diets and lots of marketing ideas – and by making this just another experiment, which no one expected to work anyway, and which could fail without consequence, I was able to skip around that whole “if I fail I’m a fraud” mental construct. Take that psychology.

I set two simple goals:

Make a website, from scratch, and get it rank #1 in Google using article marketing, within three monthsMake $1 in revenue

2 June 2011: Registered the domain “http://www.nettleteahq.com/”

9 July 2011: Installed WordPress, and loaded the first content

30 July 2011: Ranked in top 30 on Google for the target keyword ‘nettle tea’

11 August 2011: Ranked in the top 10

17 August 2011: Installed Adsense

22 August 2011: Received 1st Adsense click, earning $0.50! I went on to receive a few more clicks and finished the month of August with $7.27 in revenue.

29 September 2011: Ranked #1 for the keyword ‘nettle tea’

As you can see, I missed getting the #1 ranking within the three month time frame. However, I’m still going to give myself a pass for getting there eventually.

As of March 2012, the site continues to rank #1 on Google, even though I added no new content to the site since 18 July 2011.

To date the site has received 27,484 visits, with a single day peak of 933, has earned $355.08 in Adsense revenue, (single day peak $29.78), $46.12 in affiliate commissions for product sales, for a total of $401.20 in revenue (which works out at 1.5 cents per visitor).

$400 might not sound like much, but I’m very chuffed as while I have invested a lot of time, and around $700 into the site, there is no reason it shouldn’t just keep ticking over and bringing in enough to cover my coffee habit, each and every day.

I haven’t put a price on my time as even if I had only made $1, the learning experience in of itself has been very valuable. Besides, if I wasn’t building the site, I probably would have just wasted the time watching cat videos.

If you want to look at a pure ROI, getting $400 back on a $700 “investment” within nine months is outstanding value, and assuming people keep clicking ads, I should make back my investment within 18 months, and have a saleable asset to show for it.

The high-level strategy for this kind of project is simple, and no doubt many will be familiar with the business model for a niche topic website, so you may want to skim this. But for those who aren’t here is the premise:

1. Brain storm a bunch of topics, for me a good topic is one that lends itself to:

Evergreen content (meaning it says relevant and doesn’t go out of date quickly)Strikes a balance between between having a tight focus but plenty of informationThings people spend money on

2. Determine the demand, as in how many people are looking for information on this topic, using things like Google Keyword Tool or Market Samurai.

3. Assess the competition, how many other websites already exist and how established they are in the market.

4. Build a website, and fill it with content that specifically targets the keywords people are searching for.

5. Market the content, so that the site ranks well in Google, and subsequently gets traffic.

6. Monetize the traffic by placing advertisements, selling products for a commission or developing your own products.

(7. Sit on a beach)

There are numerous guides on how to do each of these things, but I specifically followed a case study on How To Build A Niche Site by Pat Flynn, who wrote a highly in-depth series of posts about building his own niche site. If you REALLY want to know how to do all this stuff, I’d suggest you read them and watch his videos.

Unfortunately, Pat didn’t go into a lot of detail around keyword research, which is probably the most important thing to get right as it will determine your success later. For more detail on this area, I went through the first few modules of Ed Dale’s The Challenge training.

Even though I was following a highly detailed case study, there were a number of things I found really difficult – more from the amount of time required than anything else. Pat has a way of making everything look extremely easy and the amount of time that he suggested things would take seemed to be much less than what I could do.

On reflection, there are also a number of things that I just plain screwed up

I would estimate that I spent 40 hours alone on keyword research in Market Samurai. Every topic idea I had seemed to be unsuitable and a dead end. I kept a tracking spreadsheet and I ended up thoroughly researching 46 different topics before I stumbled across something suitable.

After a few hours keyword research stops being fun, and there were several times during this where I was tempted to give up or settle for a topic that didn’t quite meet the criteria for a good keyword.

I screwed this part up – it should have been nettleteahealth.com or something, but instead I blindly copied Pat’s naming structure. The lesson from this, is of course that the domain doesn’t really matter if you do the marketing correctly, and there’s no need to blindly copy other people. Entrepreneurs-Journey succeeds despite the difficulty I’m sure many people have even spelling ‘entrepreneur’ correctly.

I hired a writer to create the initial articles for the site, based on my keyword research. While it was cheap ($10 for 500 words) and written by a native English speaker, on reflection it wasn’t of sufficient quality. I had it written in 1st person, in a way that told a story and tried to force engagement with the reader.

It would have been better if I had got the writer to do more research and focus on producing THE BEST content on the internet, at a comparable standard to Wikipedia. At the time I made the mistake of having the content written for Google rather than the reader.

One tactic I have seen used to great effect is where the writer’s personality comes across in a website.  When you can “hear” the voice of the author and see a photo of them, you naturally become more engaged. So without really thinking about it I added a personality to the site.

What started as a pen name, quickly grew into a fake character with personality, photo and back story and ultimately I went too far and became uncomfortable with how I was presenting the information. This is one of the reasons I’ve been reluctant to share this story until now – the site didn’t feel honest.

I’ve since removed the “personality” and have begun working with another writer to help redevelop the content away from the 1st person conversational style so that everything is presented in an objective manner, even if that means people are less engaged.

Article marketing, the reason for this whole experiment is in essence very simple. You take 400 words of good quality writing, perhaps something like “how to grow white roses indoors”, and post this article on your website. You then re-write the article, changing it so that it has different words and a different structure, but ultimately delivers the same message.

Then you put this second article on an external website with a link back to your website. By linking back to your website, you are essentially “vouching” for your own content and telling Google that your site is of high quality, and relevant to the topic of “how to grow white roses indoors”. Google then ranks your website slightly higher for the topic “how to grow white roses indoors”.

Easy right?

For this strategy to be effective, i.e. get a #1 ranking, you need to do it a lot. I ended up doing it about 2000 times. Yes I’m serious. The more competitive the topic that you have chosen, the more links you will need.

Luckily there are some pieces of software that can help you automate this: article spinners and article posting services. An article spinner enables you to create many unique “copies” of an article, while an article posting service takes these unique copies and distributes them all over the internet for you, building your links.

Article spinning is a god awful horrible nightmarishly boring job that takes a long time. And if you want to do it well you have no option but to either grind it out, or pay someone. As a guide, it took me on average three hours of concentrated effort to thoroughly spin a 500 word article. I ended up outsourcing it and it turned out to be about twice as expensive to spin an article as it was to have the article written in the first place. Again, Pat made this look easy.

I broadly followed Pat’s guide on how to distribute these articles and your success will be largely determined by the quality of the sites you are able to post to.

Finally in terms of money making, nettle tea is not a good niche as it doesn’t have strong commercial intent. How much does a tea bag cost? But people still come, and some of them click on the ads or use the affiliate links, so the site makes money!

It costs money to do all the above. Something that many people and businesses outright baulk at. I was talking to a friend this week who has just spent 12 months and $30k traveling the world, and when I suggested that she invest about $500 and educate herself in how to build a website like this she was immediately reluctant.

Even though she works on websites daily, even though she has a thorough understanding of all things internet, even though she knows that it’s important to invest in your education, even though she’s a smart woman.

It was really hard to convince her that it would be $500 well spent.

There’s something that gets triggered in people’s brains when it comes to opening the wallet for this kind of project. For many I think it’s the intangible nature of education and the time separation between action and results.

It’s true that you can do many things yourself and save some money if you want, but for me the trade off was that if I went that route, NOTHING would have actually got done. By spending money I was more committed to seeing the project through, and by allocating cash up front I felt like I had an “operating budget” that was at my disposal.

So what did it actually cost me? Here’s a quick break down:

One expense I was able to avoid was paying for an article submission service, as a friend had a free trial for a service and used me as a “test project” before applying it to his own business. If I do this again I would budget $200-$250 for this.

I have got no doubt that I have spent a couple of hundred hours on this project. But it’s now a couple of hundred hours of additional experience and understanding of what really goes into getting a site to rank and rank well. And it’s knowledge that I use in my consulting work for which I do charge an hourly rate.

But again, if you know upfront what this kind of project is going to cost you in terms of time and money, I wonder how many people would even attempt it.

For me, learning is fun. For many people, it isn’t.

I can totally understand why business owners and marketers feel confused by this world. I went into this knowing a lot, but I was still surprised at how long it took me to do things that others had said were simple. For example, article spinning takes hours of focused grind. Not fun. It’s work that pays dividends in the long run, but the process is tedious and a hard slog.

Facebook and Twitter are much more fun and much more sexy.

Expecting an internet novice to do this, and not get completely frustrated and give up, is a big ask. I know a lot of business owners who are in this camp.

But unlike Facebook and Twitter, you don’t need to feed SEO daily, in fact I haven’t posted any new content since July. I have a number of new articles that I will drip feed over the coming months to continue to build traffic, but I have literally done nothing for the last three months and people have still been visiting and still clicking ads.

It’s also very easy to get bogged down in the process and spend weeks chasing your tail trying to get things “just right”. I know I spent far too long on the design and appearance of the site, before it even had traffic.

For a business, the time is the real cost and the results won’t be apparent for many months. If you run a direct marketing TV commercial or print ad, you know very quickly whether or not it’s been successful. Same with email.

The problem with SEO is that there is a huge amount of upfront work for no immediate results – so it’s very easy to lose focus. I can fully appreciate why business owners get frustrated with SEO services – it’s a long term play but it’s often sold as a short term fix.

Realistically, I wouldn’t promise ANY results for the first three months, and require a minimum commitment of six months before even measuring whether or not your efforts have been successful. For many people, that lead time is unacceptable.

But the rewards are clearly there. Earlier this week my little website did $29 in one day. I couldn’t believe it. While that doesn’t sound like much, to give you perspective my rent is only $25 per day. And while it doesn’t generate that much every day, I can see the possibility that it might.

Finally, if you do choose to try this, it’s extremely important to take what everyone else says with a grain of salt, and don’t expect that you’ll be able to do what they have done. This case study included.

Pat’s niche website on security guard training is currently earning over $2,000 per month and while I’d love to say that my site might do this, I don’t see it happening any time soon. It’s also clear that some tasks will be quick and easy for you, and others slow and laborious.

Take your time and set learning goals rather than performance goals.

I might do this once or twice more, but building a portfolio of niche websites isn’t for me. It’s too boring. Yes, you can make money, but unfortunately if I’m not being challenged it doesn’t matter how much money is on the table, I’m just not going to stay interested.

It’s clear that you could do this over and over again and slowly crank up your passive income. If you did this consistently for three or four years, I think it would be quite feasible to have a portfolio of 30 sites, and if you could average only $5 per day per site, you’d be clearing more than $50k each year with a very minimal ongoing time commitment.

A question for you: Have you tried to build a niche site? How did it go?

Nick

About Nick

Nick McIntosh is an online business project manager and lifestyle design enthusiast. Whether it be building businesses, learning languages or playing with internet marketing he is always seeking to push his boundaries and understand how the world works. You can read more at NickMcIntosh.com.au or find him on twitter @nick_mcintosh

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Monday, May 21, 2012

Mutual Funds Report: First Quarter

AppId is over the quota AppId is over the quota A second consecutive quarter of eye-popping gains for stocks hasn’t convinced much of the investor world that happy days are here again.

The rising market in the first quarter was built on technology and consumer stocks, not the safe, income-producing shares that led it higher at the start of 2011.


 

Saturday, May 19, 2012

Mutual Funds Report: First Quarter





AppId is over the quota AppId is over the quota A second consecutive quarter of eye-popping gains for stocks hasn’t convinced much of the investor world that happy days are here again.

The rising market in the first quarter was built on technology and consumer stocks, not the safe, income-producing shares that led it higher at the start of 2011.

Friday, November 11, 2011

For the first time it right-get selection guide software for small business

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For the first time it right-get selection guide software for small business

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View the original article here


This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.

For the first time it right-get selection guide software for small business

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View the original article here


This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.

For the first time it right-get selection guide software for small business

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View the original article here


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Thursday, November 3, 2011

Get it Right the First Time - A Small Business Guide to Software Selection


Introduction
What to Buy - That is the Question
Buying decisions are the essence of life in the commerce-driven 21st century. From everyday decisions like selecting lunch from a restaurant menu, to getting a new car, to major company acquisitions, much of our time is spent "buying".
And these choices are anything but simple. Each marketer professes to be the sole champion of our consumer rights and pummels us with enticing advertising messages, about how their wares are "the best". Seductive as these messages are, no product or service is quite the same. The difference may be glaring - that of "better vs. worse", or a subtle tradeoff between price, quality, feature set, customer service, or durability.
It is therefore important to keep our wits about & develop a systematic approach to the buying decision. Our view should be broad & farsighted, rather than buying based only on what immediately meets the eye. Hasty decisions leave us with flashy features never used, or hefty repair bills of products that came cheap.
A good example of a systematic approach is when you buy a car. A myriad of factors are considered & weighed, which impact the owner for the next decade. This includes brand, performance vs. style, price, safety, terms of finance, mileage, maintenance, resale value & so many other factors.
Selecting Software
In our new "wired" modern reality, software is no less important than products & services in our everyday lives. Whether it's a personal email program, chat software for instant connection, collaboration software to organize scattered employees, or an ERP implementation to manage company processes - there's no surviving without them!
But we're somewhat more used to buying products & services than software, which is a relatively recent phenomenon. In many ways, selecting software is no different from selecting a product or service. Although intangible, software, also address a very real need, on which personal & professional success often depends. Naturally, some of the same purchase factors apply - brand, service, & maintenance costs.
In spite of the patronizing obviousness of the above, software selection is a grey zone; an underdeveloped arena. This accounts for the high incidence of "shelfware" - software that are bought with grand intentions, but end up on dusty shelves. This is because unlike products & services, it is not so intuitively evident that software have "life cycles" & need to be "maintained", "updated", & "repaired".
Therefore, purchases are made based on what immediately meets the eye - technical features. This mistake is understandable, because technical features are well documented & advertised, & easy for the buyer to use as decision criteria. But with this approach, factors that are just as pertinent, but not so immediately obvious, get left out. Some research & serious thinking is needed to gauge these "hidden" factors.
Key Factors To Consider
1) Company History & Experience
The vendor needs to be sized up before we even go on to consider the software itself. Company background is essential because, unlike traditional companies, software companies are often small, & often beyond national boundaries. Since these companies would likely be handling our sensitive data, we need to do a background check. Some related questions are:
How Long Have They Been Around?
As in most cases, we can reasonably assume that past record is a good indicator of future performance. Important questions are - How long have they been around? How long have they been in the field? If they're offering business collaboration software, have they been in this industry long enough? Even if the software is new, do they have experience developing related software?
What is Their Niche?
Does the company know your niche well enough to know your needs? If you are a small/mid sized business, a company mainly serving the Fortune 500 is not for you. If you work from home, it is unlikely a solution serving large offices will meet your needs.
The Ultimate Testament - The Customer
The ultimate judge of software is its users. To get a true picture, it is important to look at how customers are using the software & what their comments are. Does their site include a client's list or page? Check out what customers say under testimonials, or you could even get in touch with the customers yourself for comments.
Dangers
There are certain things about the software industry that a buyer should be wary of. Software startups have shorter life spans than traditional companies & ride high on a success wave, but go "pop" when the industry bubble bursts. This was exemplified by the "dot com burst" of 2000. Whether the current spate of "Web 2.0" companies constitutes another expanding bubble which will inevitably burst is debatable, but it makes sense to be wary & bet your money on dependable companies with proven track records.
2) Cost
There's no denying the importance of cost effectiveness in buying decisions across the board. Yet costs should be seen in a broad perspective, because low entry costs may well result in higher total costs along the product's life.
Features vs. Price
A cost-benefit analysis makes sense, & costs need to be compared with the software's range of features & functionalities. A document management system may not be the cheapest, but it may allow you to also set up a virtual office. Going for loads of features also constitutes a trap, because users never get around to using half of them.
Needs vs. Price
Another question is whether there is an overlap between features & needs at all. Many features may not relate to needs sought to be addressed. You should clearly define your needs, & classify features as "needed features" & "features not needed". Another possible scheme of classifying features could be "must have", "nice to have", & "future requirements".
3) Ease of Use/Adoption
An adoption & learning curve is involved with every new software purchase. It needs to be integrated with current systems & software, & the end users have to be brought up to speed using it. If the software is chunky & too complex, adoption resistance can occur.
Ease of Use
The software should have an intuitive interface, & use of features should be pretty much self evident. The shorter the learning curve training a new user, the better. The software should also have the ability to easily fit into the existing systems with which it will have to communicate. For example, a collaboration software might allow you to use some features from your Outlook itself or even share Outlook data.
Adoption
To get a measure of "shelfware", i.e., software that is purchased but never used, some studies peg the number of shelved content management solutions at 20-25%. At a million dollars per implementation, that's pretty expensive shelfware! According to another study in the US, 22% of purchased enterprise portal (ERP) licenses are never used.
No doubt, "Shelfware" is a result of ill thought out purchase decisions. These studies clearly underline the importance of making an educated purchase. One possible way to protect against shelfware is the new concept of software as a service (SAAS) hosted software. The software is hosted by its developer, & buyers have to pay a monthly subscription, which they can opt out of anytime.
Support
No matter how good a software is, there are bound to be times when one can't find out how to work a particular feature or a glitch crops up. Some software solutions may require you to hire dedicated support staff of your own, while others may be easy to use, and no specialized staff may be needed, and still others may offer free support. The cost of hiring support staff needs to be factored into the buying decision.
Provider support may be in the form of live human support, or automated help engines. In case of human help, the quality of solutions, availability & conduct of support executives matter. Support can also be in the form of an extensively documented help engine, or extensive help information on the company site. This form of support is often more prompt & efficient than human help.
Training
Training is another form of support which deserves special mention. Free training seminars or their new avatar - webinars (online seminars) - greatly help in getting up to speed with the software at no extra cost. In some cases the company might offer paid training, which may be essential, & hence this cost needs to be factored into the purchase decision.
Maintenance
Maintenance costs & efforts have a major impact on the performance & adoptability of software, & hence form important criteria of the buying decision. In case the software is hosted at the company's end, it is of utmost importance that the software be available online at all times, or the "uptime". Uptimes are covered under the "service level agreement" & range from 98% to 99.99%. A minimum uptime of 99% is what one must look for.
The company's upkeep is also important. Efforts to constantly improve upon the software underline a commitment to providing quality service. Are bugs fixed promptly & on an ongoing basis? Are they just releasing software & not updating it? One should develop a habit of keeping up with the company newsletter, release notes or the "what's new" section on their site. Periodic newsletters & a "what's new" section are indicative of a dynamic company.
4) Familiarity
The "feel" of the software is another important criterion. The software should keep with the basic layout & navigation schemes we are used to. This makes for quicker transition.
One good way is to compare with the OS in which we would use the software. Does it have the same basic schema as the OS environment? A software with Mac schema on Windows wouldn't sit that well. Or we could compare it with other software which we are used to. If you are switching to a low priced solution from an expensive one, choosing software with a similar "feel" would make sense. Does it retain most of the main features you are used to?
5) Security
Security is a top consideration because he software company will likely be handling information critical to us - business, financial or personal. We need to be well assured of our data's security & there are no risks of it being compromised. This needs research, & the extensiveness of which depends on the sensitivity of our data.
What safety features does the provider have?
Encryption, or coding of information, is used by most companies to protect the integrity of their clients' information. There are different types of encryption, each of which is associated with a different level of security. DAS is one, once popular but now known to have loopholes. SSL 128-bit encryption is associated with top notch security. Password protection is another important facet. Is the software equipped to withstand manual & automated attempts to hack your password? The ability of the system to detect a hacking attempt & lock up in time is important.
Data Backup
In extreme cases of system breakdown caused by a facility fire, natural disaster or technical glitch etc, it is important that your data is frequently & adequately backed up. Data backup should be frequent & adequate.
Certain factors are to be considered in backup practices. The first is the frequency of backups. If there is a long gap, there is a possibility of data being lost in intermittent periods. Secondly, what are the security arrangements at the facilities where your data resides? Is it manned & guarded by security personnel? What other safeguards are in place? Is there a good firewall? What is the protection against virus attacks? What procedures are in place for disaster management?
Track Record
As with company background, a little research on the security track record makes sense. Has the company ever been vulnerable to attacks before? What were the losses? How did the company react? How many years has the company had a good record? New companies will have a clean record, but that isn't necessarily indicative of good security.
The Server System
The server system where the sensitive data actually lies is very important. Is it state-of-the-art? The server infrastructure could be owned by the software provider themselves or outsourced to a dedicated company providing hosting solutions. Outsourced hosting is a good thing because hosting companies have extensive expertise & infrastructure for security, & this frees up the software provider to concentrate on the software itself. The company might not have an elaborate setup at all, running the software & processing data through computers set up in the garage somewhere acting as servers. This should get your alarm bells ringing!
Conclusion - A Systematic Selection Approach
Now that we have discussed all the relevant factors in detail & have a better perspective of the subject, it is important to develop a systematic approach to analyzing these factors.
What factors are important to me?
Although all of the above factors are relevant, their relative importance may differ from customer to customer. For a company with deep pockets, price comes lower in the list. For a company using collaboration software to process business information, security is high priority. Again if a solution forms an important part of a company's business, it is important that it integrates well with existing systems. For dynamic industries like real estate, short training times are important.
Know Thy Software
By this step you would have selected software. But that is still not the end. For all our theorizing & researching, the software still has to pass its toughest test. Most software allows you a free trial period. It would be a good idea to seriously use this period to analyze the software.
It is important to stay focused during this testing period because the impact is going to be long lasting. Follow systematic planning. Identify objectives & needs, develop a testing plan, lay out the timelines and designate people from different departments to try out different features. Set responsibilities & goals so that testers take their job seriously.
THE DECISION!
Don't hesitate to put the burden onto the company to prove itself. Let the company prove to you the features that seem important to you. For example, if security is of prime importance, ask the company to display how their solution scores high on security. Don't hesitate to call them if you have questions.
Test their service levels to see if it lives up to their promises. If you submit a ticket, is it promptly responded to? Is a good solution provided? If the problem requires live help, do you get it fast enough? When you call in with a problem, is it a live person or an automated message you converse with?
This is as extensively as you can analyze software. You're educated enough to make a choice which will most likely not fail you. You shall surely not be disappointed in your decision.

Get it Right the First Time - A Small Business Guide to Software Selection


Introduction
What to Buy - That is the Question
Buying decisions are the essence of life in the commerce-driven 21st century. From everyday decisions like selecting lunch from a restaurant menu, to getting a new car, to major company acquisitions, much of our time is spent "buying".
And these choices are anything but simple. Each marketer professes to be the sole champion of our consumer rights and pummels us with enticing advertising messages, about how their wares are "the best". Seductive as these messages are, no product or service is quite the same. The difference may be glaring - that of "better vs. worse", or a subtle tradeoff between price, quality, feature set, customer service, or durability.
It is therefore important to keep our wits about & develop a systematic approach to the buying decision. Our view should be broad & farsighted, rather than buying based only on what immediately meets the eye. Hasty decisions leave us with flashy features never used, or hefty repair bills of products that came cheap.
A good example of a systematic approach is when you buy a car. A myriad of factors are considered & weighed, which impact the owner for the next decade. This includes brand, performance vs. style, price, safety, terms of finance, mileage, maintenance, resale value & so many other factors.
Selecting Software
In our new "wired" modern reality, software is no less important than products & services in our everyday lives. Whether it's a personal email program, chat software for instant connection, collaboration software to organize scattered employees, or an ERP implementation to manage company processes - there's no surviving without them!
But we're somewhat more used to buying products & services than software, which is a relatively recent phenomenon. In many ways, selecting software is no different from selecting a product or service. Although intangible, software, also address a very real need, on which personal & professional success often depends. Naturally, some of the same purchase factors apply - brand, service, & maintenance costs.
In spite of the patronizing obviousness of the above, software selection is a grey zone; an underdeveloped arena. This accounts for the high incidence of "shelfware" - software that are bought with grand intentions, but end up on dusty shelves. This is because unlike products & services, it is not so intuitively evident that software have "life cycles" & need to be "maintained", "updated", & "repaired".
Therefore, purchases are made based on what immediately meets the eye - technical features. This mistake is understandable, because technical features are well documented & advertised, & easy for the buyer to use as decision criteria. But with this approach, factors that are just as pertinent, but not so immediately obvious, get left out. Some research & serious thinking is needed to gauge these "hidden" factors.
Key Factors To Consider
1) Company History & Experience
The vendor needs to be sized up before we even go on to consider the software itself. Company background is essential because, unlike traditional companies, software companies are often small, & often beyond national boundaries. Since these companies would likely be handling our sensitive data, we need to do a background check. Some related questions are:
How Long Have They Been Around?
As in most cases, we can reasonably assume that past record is a good indicator of future performance. Important questions are - How long have they been around? How long have they been in the field? If they're offering business collaboration software, have they been in this industry long enough? Even if the software is new, do they have experience developing related software?
What is Their Niche?
Does the company know your niche well enough to know your needs? If you are a small/mid sized business, a company mainly serving the Fortune 500 is not for you. If you work from home, it is unlikely a solution serving large offices will meet your needs.
The Ultimate Testament - The Customer
The ultimate judge of software is its users. To get a true picture, it is important to look at how customers are using the software & what their comments are. Does their site include a client's list or page? Check out what customers say under testimonials, or you could even get in touch with the customers yourself for comments.
Dangers
There are certain things about the software industry that a buyer should be wary of. Software startups have shorter life spans than traditional companies & ride high on a success wave, but go "pop" when the industry bubble bursts. This was exemplified by the "dot com burst" of 2000. Whether the current spate of "Web 2.0" companies constitutes another expanding bubble which will inevitably burst is debatable, but it makes sense to be wary & bet your money on dependable companies with proven track records.
2) Cost
There's no denying the importance of cost effectiveness in buying decisions across the board. Yet costs should be seen in a broad perspective, because low entry costs may well result in higher total costs along the product's life.
Features vs. Price
A cost-benefit analysis makes sense, & costs need to be compared with the software's range of features & functionalities. A document management system may not be the cheapest, but it may allow you to also set up a virtual office. Going for loads of features also constitutes a trap, because users never get around to using half of them.
Needs vs. Price
Another question is whether there is an overlap between features & needs at all. Many features may not relate to needs sought to be addressed. You should clearly define your needs, & classify features as "needed features" & "features not needed". Another possible scheme of classifying features could be "must have", "nice to have", & "future requirements".
3) Ease of Use/Adoption
An adoption & learning curve is involved with every new software purchase. It needs to be integrated with current systems & software, & the end users have to be brought up to speed using it. If the software is chunky & too complex, adoption resistance can occur.
Ease of Use
The software should have an intuitive interface, & use of features should be pretty much self evident. The shorter the learning curve training a new user, the better. The software should also have the ability to easily fit into the existing systems with which it will have to communicate. For example, a collaboration software might allow you to use some features from your Outlook itself or even share Outlook data.
Adoption
To get a measure of "shelfware", i.e., software that is purchased but never used, some studies peg the number of shelved content management solutions at 20-25%. At a million dollars per implementation, that's pretty expensive shelfware! According to another study in the US, 22% of purchased enterprise portal (ERP) licenses are never used.
No doubt, "Shelfware" is a result of ill thought out purchase decisions. These studies clearly underline the importance of making an educated purchase. One possible way to protect against shelfware is the new concept of software as a service (SAAS) hosted software. The software is hosted by its developer, & buyers have to pay a monthly subscription, which they can opt out of anytime.
Support
No matter how good a software is, there are bound to be times when one can't find out how to work a particular feature or a glitch crops up. Some software solutions may require you to hire dedicated support staff of your own, while others may be easy to use, and no specialized staff may be needed, and still others may offer free support. The cost of hiring support staff needs to be factored into the buying decision.
Provider support may be in the form of live human support, or automated help engines. In case of human help, the quality of solutions, availability & conduct of support executives matter. Support can also be in the form of an extensively documented help engine, or extensive help information on the company site. This form of support is often more prompt & efficient than human help.
Training
Training is another form of support which deserves special mention. Free training seminars or their new avatar - webinars (online seminars) - greatly help in getting up to speed with the software at no extra cost. In some cases the company might offer paid training, which may be essential, & hence this cost needs to be factored into the purchase decision.
Maintenance
Maintenance costs & efforts have a major impact on the performance & adoptability of software, & hence form important criteria of the buying decision. In case the software is hosted at the company's end, it is of utmost importance that the software be available online at all times, or the "uptime". Uptimes are covered under the "service level agreement" & range from 98% to 99.99%. A minimum uptime of 99% is what one must look for.
The company's upkeep is also important. Efforts to constantly improve upon the software underline a commitment to providing quality service. Are bugs fixed promptly & on an ongoing basis? Are they just releasing software & not updating it? One should develop a habit of keeping up with the company newsletter, release notes or the "what's new" section on their site. Periodic newsletters & a "what's new" section are indicative of a dynamic company.
4) Familiarity
The "feel" of the software is another important criterion. The software should keep with the basic layout & navigation schemes we are used to. This makes for quicker transition.
One good way is to compare with the OS in which we would use the software. Does it have the same basic schema as the OS environment? A software with Mac schema on Windows wouldn't sit that well. Or we could compare it with other software which we are used to. If you are switching to a low priced solution from an expensive one, choosing software with a similar "feel" would make sense. Does it retain most of the main features you are used to?
5) Security
Security is a top consideration because he software company will likely be handling information critical to us - business, financial or personal. We need to be well assured of our data's security & there are no risks of it being compromised. This needs research, & the extensiveness of which depends on the sensitivity of our data.
What safety features does the provider have?
Encryption, or coding of information, is used by most companies to protect the integrity of their clients' information. There are different types of encryption, each of which is associated with a different level of security. DAS is one, once popular but now known to have loopholes. SSL 128-bit encryption is associated with top notch security. Password protection is another important facet. Is the software equipped to withstand manual & automated attempts to hack your password? The ability of the system to detect a hacking attempt & lock up in time is important.
Data Backup
In extreme cases of system breakdown caused by a facility fire, natural disaster or technical glitch etc, it is important that your data is frequently & adequately backed up. Data backup should be frequent & adequate.
Certain factors are to be considered in backup practices. The first is the frequency of backups. If there is a long gap, there is a possibility of data being lost in intermittent periods. Secondly, what are the security arrangements at the facilities where your data resides? Is it manned & guarded by security personnel? What other safeguards are in place? Is there a good firewall? What is the protection against virus attacks? What procedures are in place for disaster management?
Track Record
As with company background, a little research on the security track record makes sense. Has the company ever been vulnerable to attacks before? What were the losses? How did the company react? How many years has the company had a good record? New companies will have a clean record, but that isn't necessarily indicative of good security.
The Server System
The server system where the sensitive data actually lies is very important. Is it state-of-the-art? The server infrastructure could be owned by the software provider themselves or outsourced to a dedicated company providing hosting solutions. Outsourced hosting is a good thing because hosting companies have extensive expertise & infrastructure for security, & this frees up the software provider to concentrate on the software itself. The company might not have an elaborate setup at all, running the software & processing data through computers set up in the garage somewhere acting as servers. This should get your alarm bells ringing!
Conclusion - A Systematic Selection Approach
Now that we have discussed all the relevant factors in detail & have a better perspective of the subject, it is important to develop a systematic approach to analyzing these factors.
What factors are important to me?
Although all of the above factors are relevant, their relative importance may differ from customer to customer. For a company with deep pockets, price comes lower in the list. For a company using collaboration software to process business information, security is high priority. Again if a solution forms an important part of a company's business, it is important that it integrates well with existing systems. For dynamic industries like real estate, short training times are important.
Know Thy Software
By this step you would have selected software. But that is still not the end. For all our theorizing & researching, the software still has to pass its toughest test. Most software allows you a free trial period. It would be a good idea to seriously use this period to analyze the software.
It is important to stay focused during this testing period because the impact is going to be long lasting. Follow systematic planning. Identify objectives & needs, develop a testing plan, lay out the timelines and designate people from different departments to try out different features. Set responsibilities & goals so that testers take their job seriously.
THE DECISION!
Don't hesitate to put the burden onto the company to prove itself. Let the company prove to you the features that seem important to you. For example, if security is of prime importance, ask the company to display how their solution scores high on security. Don't hesitate to call them if you have questions.
Test their service levels to see if it lives up to their promises. If you submit a ticket, is it promptly responded to? Is a good solution provided? If the problem requires live help, do you get it fast enough? When you call in with a problem, is it a live person or an automated message you converse with?
This is as extensively as you can analyze software. You're educated enough to make a choice which will most likely not fail you. You shall surely not be disappointed in your decision.

Get it Right the First Time - A Small Business Guide to Software Selection


Introduction
What to Buy - That is the Question
Buying decisions are the essence of life in the commerce-driven 21st century. From everyday decisions like selecting lunch from a restaurant menu, to getting a new car, to major company acquisitions, much of our time is spent "buying".
And these choices are anything but simple. Each marketer professes to be the sole champion of our consumer rights and pummels us with enticing advertising messages, about how their wares are "the best". Seductive as these messages are, no product or service is quite the same. The difference may be glaring - that of "better vs. worse", or a subtle tradeoff between price, quality, feature set, customer service, or durability.
It is therefore important to keep our wits about & develop a systematic approach to the buying decision. Our view should be broad & farsighted, rather than buying based only on what immediately meets the eye. Hasty decisions leave us with flashy features never used, or hefty repair bills of products that came cheap.
A good example of a systematic approach is when you buy a car. A myriad of factors are considered & weighed, which impact the owner for the next decade. This includes brand, performance vs. style, price, safety, terms of finance, mileage, maintenance, resale value & so many other factors.
Selecting Software
In our new "wired" modern reality, software is no less important than products & services in our everyday lives. Whether it's a personal email program, chat software for instant connection, collaboration software to organize scattered employees, or an ERP implementation to manage company processes - there's no surviving without them!
But we're somewhat more used to buying products & services than software, which is a relatively recent phenomenon. In many ways, selecting software is no different from selecting a product or service. Although intangible, software, also address a very real need, on which personal & professional success often depends. Naturally, some of the same purchase factors apply - brand, service, & maintenance costs.
In spite of the patronizing obviousness of the above, software selection is a grey zone; an underdeveloped arena. This accounts for the high incidence of "shelfware" - software that are bought with grand intentions, but end up on dusty shelves. This is because unlike products & services, it is not so intuitively evident that software have "life cycles" & need to be "maintained", "updated", & "repaired".
Therefore, purchases are made based on what immediately meets the eye - technical features. This mistake is understandable, because technical features are well documented & advertised, & easy for the buyer to use as decision criteria. But with this approach, factors that are just as pertinent, but not so immediately obvious, get left out. Some research & serious thinking is needed to gauge these "hidden" factors.
Key Factors To Consider
1) Company History & Experience
The vendor needs to be sized up before we even go on to consider the software itself. Company background is essential because, unlike traditional companies, software companies are often small, & often beyond national boundaries. Since these companies would likely be handling our sensitive data, we need to do a background check. Some related questions are:
How Long Have They Been Around?
As in most cases, we can reasonably assume that past record is a good indicator of future performance. Important questions are - How long have they been around? How long have they been in the field? If they're offering business collaboration software, have they been in this industry long enough? Even if the software is new, do they have experience developing related software?
What is Their Niche?
Does the company know your niche well enough to know your needs? If you are a small/mid sized business, a company mainly serving the Fortune 500 is not for you. If you work from home, it is unlikely a solution serving large offices will meet your needs.
The Ultimate Testament - The Customer
The ultimate judge of software is its users. To get a true picture, it is important to look at how customers are using the software & what their comments are. Does their site include a client's list or page? Check out what customers say under testimonials, or you could even get in touch with the customers yourself for comments.
Dangers
There are certain things about the software industry that a buyer should be wary of. Software startups have shorter life spans than traditional companies & ride high on a success wave, but go "pop" when the industry bubble bursts. This was exemplified by the "dot com burst" of 2000. Whether the current spate of "Web 2.0" companies constitutes another expanding bubble which will inevitably burst is debatable, but it makes sense to be wary & bet your money on dependable companies with proven track records.
2) Cost
There's no denying the importance of cost effectiveness in buying decisions across the board. Yet costs should be seen in a broad perspective, because low entry costs may well result in higher total costs along the product's life.
Features vs. Price
A cost-benefit analysis makes sense, & costs need to be compared with the software's range of features & functionalities. A document management system may not be the cheapest, but it may allow you to also set up a virtual office. Going for loads of features also constitutes a trap, because users never get around to using half of them.
Needs vs. Price
Another question is whether there is an overlap between features & needs at all. Many features may not relate to needs sought to be addressed. You should clearly define your needs, & classify features as "needed features" & "features not needed". Another possible scheme of classifying features could be "must have", "nice to have", & "future requirements".
3) Ease of Use/Adoption
An adoption & learning curve is involved with every new software purchase. It needs to be integrated with current systems & software, & the end users have to be brought up to speed using it. If the software is chunky & too complex, adoption resistance can occur.
Ease of Use
The software should have an intuitive interface, & use of features should be pretty much self evident. The shorter the learning curve training a new user, the better. The software should also have the ability to easily fit into the existing systems with which it will have to communicate. For example, a collaboration software might allow you to use some features from your Outlook itself or even share Outlook data.
Adoption
To get a measure of "shelfware", i.e., software that is purchased but never used, some studies peg the number of shelved content management solutions at 20-25%. At a million dollars per implementation, that's pretty expensive shelfware! According to another study in the US, 22% of purchased enterprise portal (ERP) licenses are never used.
No doubt, "Shelfware" is a result of ill thought out purchase decisions. These studies clearly underline the importance of making an educated purchase. One possible way to protect against shelfware is the new concept of software as a service (SAAS) hosted software. The software is hosted by its developer, & buyers have to pay a monthly subscription, which they can opt out of anytime.
Support
No matter how good a software is, there are bound to be times when one can't find out how to work a particular feature or a glitch crops up. Some software solutions may require you to hire dedicated support staff of your own, while others may be easy to use, and no specialized staff may be needed, and still others may offer free support. The cost of hiring support staff needs to be factored into the buying decision.
Provider support may be in the form of live human support, or automated help engines. In case of human help, the quality of solutions, availability & conduct of support executives matter. Support can also be in the form of an extensively documented help engine, or extensive help information on the company site. This form of support is often more prompt & efficient than human help.
Training
Training is another form of support which deserves special mention. Free training seminars or their new avatar - webinars (online seminars) - greatly help in getting up to speed with the software at no extra cost. In some cases the company might offer paid training, which may be essential, & hence this cost needs to be factored into the purchase decision.
Maintenance
Maintenance costs & efforts have a major impact on the performance & adoptability of software, & hence form important criteria of the buying decision. In case the software is hosted at the company's end, it is of utmost importance that the software be available online at all times, or the "uptime". Uptimes are covered under the "service level agreement" & range from 98% to 99.99%. A minimum uptime of 99% is what one must look for.
The company's upkeep is also important. Efforts to constantly improve upon the software underline a commitment to providing quality service. Are bugs fixed promptly & on an ongoing basis? Are they just releasing software & not updating it? One should develop a habit of keeping up with the company newsletter, release notes or the "what's new" section on their site. Periodic newsletters & a "what's new" section are indicative of a dynamic company.
4) Familiarity
The "feel" of the software is another important criterion. The software should keep with the basic layout & navigation schemes we are used to. This makes for quicker transition.
One good way is to compare with the OS in which we would use the software. Does it have the same basic schema as the OS environment? A software with Mac schema on Windows wouldn't sit that well. Or we could compare it with other software which we are used to. If you are switching to a low priced solution from an expensive one, choosing software with a similar "feel" would make sense. Does it retain most of the main features you are used to?
5) Security
Security is a top consideration because he software company will likely be handling information critical to us - business, financial or personal. We need to be well assured of our data's security & there are no risks of it being compromised. This needs research, & the extensiveness of which depends on the sensitivity of our data.
What safety features does the provider have?
Encryption, or coding of information, is used by most companies to protect the integrity of their clients' information. There are different types of encryption, each of which is associated with a different level of security. DAS is one, once popular but now known to have loopholes. SSL 128-bit encryption is associated with top notch security. Password protection is another important facet. Is the software equipped to withstand manual & automated attempts to hack your password? The ability of the system to detect a hacking attempt & lock up in time is important.
Data Backup
In extreme cases of system breakdown caused by a facility fire, natural disaster or technical glitch etc, it is important that your data is frequently & adequately backed up. Data backup should be frequent & adequate.
Certain factors are to be considered in backup practices. The first is the frequency of backups. If there is a long gap, there is a possibility of data being lost in intermittent periods. Secondly, what are the security arrangements at the facilities where your data resides? Is it manned & guarded by security personnel? What other safeguards are in place? Is there a good firewall? What is the protection against virus attacks? What procedures are in place for disaster management?
Track Record
As with company background, a little research on the security track record makes sense. Has the company ever been vulnerable to attacks before? What were the losses? How did the company react? How many years has the company had a good record? New companies will have a clean record, but that isn't necessarily indicative of good security.
The Server System
The server system where the sensitive data actually lies is very important. Is it state-of-the-art? The server infrastructure could be owned by the software provider themselves or outsourced to a dedicated company providing hosting solutions. Outsourced hosting is a good thing because hosting companies have extensive expertise & infrastructure for security, & this frees up the software provider to concentrate on the software itself. The company might not have an elaborate setup at all, running the software & processing data through computers set up in the garage somewhere acting as servers. This should get your alarm bells ringing!
Conclusion - A Systematic Selection Approach
Now that we have discussed all the relevant factors in detail & have a better perspective of the subject, it is important to develop a systematic approach to analyzing these factors.
What factors are important to me?
Although all of the above factors are relevant, their relative importance may differ from customer to customer. For a company with deep pockets, price comes lower in the list. For a company using collaboration software to process business information, security is high priority. Again if a solution forms an important part of a company's business, it is important that it integrates well with existing systems. For dynamic industries like real estate, short training times are important.
Know Thy Software
By this step you would have selected software. But that is still not the end. For all our theorizing & researching, the software still has to pass its toughest test. Most software allows you a free trial period. It would be a good idea to seriously use this period to analyze the software.
It is important to stay focused during this testing period because the impact is going to be long lasting. Follow systematic planning. Identify objectives & needs, develop a testing plan, lay out the timelines and designate people from different departments to try out different features. Set responsibilities & goals so that testers take their job seriously.
THE DECISION!
Don't hesitate to put the burden onto the company to prove itself. Let the company prove to you the features that seem important to you. For example, if security is of prime importance, ask the company to display how their solution scores high on security. Don't hesitate to call them if you have questions.
Test their service levels to see if it lives up to their promises. If you submit a ticket, is it promptly responded to? Is a good solution provided? If the problem requires live help, do you get it fast enough? When you call in with a problem, is it a live person or an automated message you converse with?
This is as extensively as you can analyze software. You're educated enough to make a choice which will most likely not fail you. You shall surely not be disappointed in your decision.